Returns Policy

We want you to feel completely comfortable with your purchase. Buying a pillow online can feel like a leap of faith, so we’ve created a returns policy that removes the risk and gives you confidence in choosing what’s right for you.

Because our products are used in different ways, we have two returns policies: one for the Posture Form Pillow (Regular & Low) and another for our wider product range.

Posture Form Pillow (Regular & Low) – 40 Night Trial

Your Posture Form Pillow is the pillow that will be supporting you every night. We know it can sometimes take a little while for your body and sleeping posture to adjust to a new contour or structured design — that’s why we offer a 40-night trial.

If, after giving it a go for a couple weeks, you still don’t find the pillow comfortable, please email us at andrew@postureformpillows.com.au or call 0400 695 803 - we are always here to help.

You have 40 nights from the date of delivery to decide if it’s right for you.
To start a return, email us at andrew@postureformpillows.com.au or call 0400 695 803.
Returns must be sent to us via a trackable service to ensure proof of delivery, the pillow needs to be posted and confirmation of tracking emailed to andrew@postureformpillows.com.au by and not after the 40 day mark from date of delivery.
Please note: pillows with dirt, stains, or odours resulting from poor care are not eligible for return.
Returned pillows are never resold - however they may be used as display samples or donated to charity.
Once your pillow is returned in good condition, we’ll refund the full product price. Customers are responsible for return shipping.

Return address:
Posture Form Pillows
PO Box 506
Oxenford, QLD 4210

All Other Products – 14 Day Return Policy

For our other products — including the Peanut Pillow, Big Peanut Pillow, Travel Pillow, Children’s Pillow, Pillow Protectors, and accessories — we offer a simple 14-day returns policy.

Please notify us within 14 days of receiving your order if you’d like to return an item, by emailing andrew@postureformpillows.com.au with your order number.
Products must be unused, in their original packaging, and in perfect condition.
Returns that are visibly used, marked, or damaged cannot be accepted.
Returned products are never resold - however they may be used as display samples or donated to charity.
Customers are responsible for return shipping.
Original shipping charges are non-refundable.
Once your return is received and approved, we’ll process a refund for the product price.

Need a Hand?

If you’re unsure which return policy applies to your product, or you just want to chat it through before sending anything back, please don’t hesitate to reach out. We’re always here to help.